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FAQ’s

Maldives - What is Maldives?

Maldives is some small scattered islands in the Indian Ocean, comprising about 2,000 or more single islands, across Equator, having an average temperature of 31 Degree Celcius. Indeed, Maldives do represent in Common Wealth and in United Nation.
Maldives is a Republic and a Democratic nation, holding a population of about 400,000 people.

Maldives - Where is Maldives?

Maldives is in the Indian Ocean, below SriLanka and India. Sometimes it’s not shown on some of the World MAP’s. But, it’s not our fault, its the inability and inexperience’s of the MAP designer.
It takes about 55 minutes to fly from SriLanka/Colombo and India/Kerela. And it takes about 4 hours to fly to Maldives from Singapore and Malaysia.

Maldives - How do people reach to Maldives

Maldives have one international airport located on the island of Hulhule. There are some 14 international scheduled flights including Srilankan, Singapore Airlines, Emirates, Indian Airlines, Balkan, Bulgarian Airlines, LTU, Condor, AOM French, Austrian Airlines, with some of these airlines flying daily, weekly or twice a week.
In addition Maldivian fly to and from India, Thailand, China and Bangladesh and is set to add-on many more destinations among them London, Paris and South Africa.
Another 14 companies offers regular charters, among them include Britannia Airways, Balair, Monarch Airlines, Lauda Air, Air Europe of Italy, Sterling Airways, Air Holland, South African Airways, Air Tours International connecting the Maldives to many centers of the world.

Maldives - Do foreigners / travelers / tourists need a VISA to travel to Maldives?

If you are coming to Maldives as a tourist you do not need a Visa. On arrival at the airport you will be issued a 30 day tourist Visa. If you wish to stay more than 30 days you will have to fill a special application for the extension of your Visa and there would be an extension of around USD 45/-.

Maldives - What currency is used in Maldives?

In Maldives we have our own currency called “Maldivian Ruffia” (MRV). One United States Dollar is equivalent to 15.52 MRV (Maldives Monetary Authority buying rate) and this value doesn’t vary much. All the resorts, live aboard and most of the souvenir shops accept major credit cards / debit cards.

Maldives - What is the Capital City?

The Capital of the Maldives is “Male'” pronounced “Ma-ley”. The population is about 90,000 and is home for almost one-forth of the total population of the country. This is the base for all the economic activities. The city also has a few places of historical interest. For more informations, you may surf on our website: www.hellomaldives.com

Maldives - How is the International Airport of Maldives?

The “Velaana International Airport” is situated on a long and thin island. Some says, it looks like an AirCraft Carrier. This International Airport is logically regarded as one of the safest Airports on the world. The reason is that there is only one runway and therefore only one plane can either land or take off at one time. And there are no mountains around the Airport, which makes easier and safer for the pilot to navigate.
If you have booked a SeaPlane transfer with us, upon your arrival to Velaana International Airport – you will be guided Hello Maldives Holidays staffs on an Air-conditioned Bus transfer from the arrival terminal to the SeaPlane departure terminal – on your way to the SeaPlane, you will see a full view of the runway with the waves splashing on the reefs of Hulhule Island – it could be your first stunning natures beauty of the islands of Maldives.

Maldives - Any Hotels in the Capital City?

Male’ has few hotels offering high quality accommodation and a number of guest houses giving affordable accommodation and service. Most of these hotels are only a few minutes walk from the jetty where all the ferry boats come from the Airport. Further, today a bridge connects the Male’ (Capital City) and the Velaana International Airport. Thus nowadays people can travel from to City-Hotels by cars, taxis and buses.
These hotels are used by expatriates coming for business and as transit hotels for tourists coming on evening flights and going to resorts which does not offer night transfers. For more informations, please surf on our website: www.hellomaldives.com

Maldives - Can I use my Credit Card / Debit Card to cash from Banks?

Most the of the shops and souvenir shops on the capital-city island, Male’ accept all major Credit Cards and Debit Cards but non of these shops can get you cash from you card. However, there are ATM’s where you can withdraw cash – but unfortunately only few ATM’s can get you US$ – most of the ATM’s can get you MVR (Maldivian Rufiya)

Maldives - Are their prostitution in Maldives?

Prostitution is not allowed in Maldives. There are strict rules, laws and regulations with regard to prostitution. If someone is caught involving in prostitution, a sentence of 1 to 50 years could be applicable, for both donor and the recipient.

Maldives - Are Drugs and Weapons allowed in Maldives?

Drugs and weapons are illegal in Maldives. If anybody is caught with any amount of drugs or a weapon may be sentenced to jail for a period of between 5 months to 20 years. Specially on arrival to Maldives, either by Sea or Air, every individual is traced for drugs and weapons.

Maldives - Can I take alcohol drinks with me to Maldives?

Nobody is allowed to bring alcohol and/or alcoholic drinks to Maldives, unless he or she has a special import license for liker, beer and related products. If somebody has bought liker and beer and related items on his/her way to Maldives from a duty free center, then products should be bonded in custom on their arrival to Maldives. And the goods will be released on their departure.
Further nobody is allowed to bring in liker, beer or related products to the Capital City/Island. Thus the Capital City Hotel’s will not offer liker, beer and related products.

Maldives - When is the best time/period to visit Maldives?

The most popular period to visit Maldives, at the same-time the peak season, is between December and April. During these months, hotels and resorts tend to get fully booked with prices and rates that are higher than the rest of the year.
Christmas and New Year is the busiest and the most expensive days of the peak season. Between May and November it’s still warm, but the skies can be cloudy, humidity is high and rain is more likely. This is the low season with fewer tourists and lower prices.
The transition months of November and April are considered to have increased water clarity with better visibility for divers.

Maldives - What vaccinations should I have before going to Maldives?

Normally, authorities in the Maldives do not require vaccinations. However, if you are from a Central African or South American country, or if you have recently traveled through these areas before arriving in the Maldives, you need to have a valid certificate indicating that you have been vaccinated against yellow fever. Other than this exception, you do not need any specific vaccination certificates to visit Maldives.
If you want to be extra careful, do consult your personal physician for his or her recommendations. Visitors should check with their carrier/Airline when making reservations, as health regulations may change with short notice.

Travel Advice - Do we need a VISA to enter/visit Maldives?

If you are coming to the Maldives as a tourist, you do not need a visa. Upon arrival, you will be issued a 30-day tourist visa at the immigration counter. If you wish to stay more than 30 days, you will have to fill a special application for the extension of your tourist visa and there will be an extension fee – We, Hello Maldives Holidays is most willing to assist you & guide you for all your stay in Maldives.

Travel Advice - Can I use my Credit Card / Debit Card to withdraw cash from the bank?

Most shops and souvenir boutiques on the capital island (Male’) accept major credit cards and traveler’s checks. None of these shops are, however, able to provide you with cash from your credit card – but there are ATMs on the Capital City, where you can withdraw cash, if you need.

Travel Advice - Where is the best area to stay in Maldives?

Generally all islands in Maldives provide immense natural beauty and all resorts offer their own unique style. All resorts are located on private islands with rooms around the island that offer a high standard of service. Returning visitors do not need to choose the same resort twice thinking that their first was the best. Most resorts on the Maldives are truly beautiful and enjoyable.
The best Island to stay depends on your needs, wants and requirements. You may consult with Hello Maldives Holidays staffs via website: www.hellomaldives.com

Travel Advice - Can I travel alone to Maldives?

Yes, you can travel alone. In the hands of Hello Maldives Holidays, we go out of our way to make our guest(s) feel welcome from arrival until departure. And because we respect your personal space, you will never be disturbed unless you wish to be. It is very common for singles travelling alone to enjoy a far from lonesome holiday.

Travel Advice - Will I be expected to pay tips in Maldives?

Tipping is very common among travelers visiting the Maldives. Even if you don’t tip, you will never ever be discriminated on any of the Maldivian counters, as tipping in Maldives is considered as a gesture that the guest is happy. Taxis drivers are not tipped.

Travel Advice - Can I bring alcohol and liquor into Maldives?

You are not allowed to bring alcohol and/or liquor to the Maldives. If you have bought liquor, beer and related items containing alcohol from a duty free shop while on the way to Maldives, these products must be bonded at the airport’s customs upon arrival. Ofcourse it will be returned to you before departure, upon showing the receipt – so ensure to keep the bond-receipt in a safer place till your depart Maldives.
However, all resorts and hotels – other than hotels in the capital Male’ – offer world famous brands of wine, liquor, beer, and other alcoholic beverages. Again, hotels in the capital Male’ do not offer wine, liquor, beer and related products containing alcohol.

Travel Advice - Will I be able to use my electrical equipment's in the Maldives?

The voltage in the Maldives is 110 or 220 volts, depending on your location. Bringing an adapter is recommended for appliances you bring with you. Most major hotels provide hair dryers and other amenities.

Travel Advice - Is the Maldives safe for visitors?

Yes, Maldives could be considered as the only safest place to visit in the world – as the resort islands are individual islands so the environment is very much different and you will encounter only with trained staffs with no crime records. After all the paparazis also will get into trouble in taking your pictures while you’re holidaying in Maldives.

Travel Advice - Is the water safe to drink in Maldives?

The water is drinkable and every hotel/resort will offer bottled water and mineralized water.

Travel Advice - Is their anything you recommend visitors to bring from home to holiday in Maldives?

If you desire, you can bring cigarettes (up to one cartons) and film (up to ten rolls), and may be some sun-tan bottles.
Don’t forget an extra bottle of your preferred suntan lotion, hats, sunglasses, water socks (for reef walkers) and any common insect repellent. If, however, you do forget to bring any of these items, you will find most are available at hotel and resort shops.

Travel Advice - Is English widely spoken?

Yes, almost all people living in the Maldives understand and speak English. Communicating with people in the Maldives will be the most enjoyable thing that which you will come across. By the way Maldives could be the only country which has a population of 100% literate.

Resorts - How are the Resorts built in Maldives?

Some of the uninhabited islands in the Maldives have been developed as resort destinations. Each island represents one resort that offers one hotel. These islands vary in size and shape. Some are only 40 meters wide and others are 1 km in width. The number of rooms varies from 8 to 350. All rooms are built a few meters from the beach and provide individual bungalows and room blocks of 2 to 4 accommodations each.
Some resorts also have rooms built on concrete or wooden stilts in the lagoon. These water bungalows are very popular. Most of the islands has thatched roofed individual bungalows.

Resorts - Why resorts of Maldives are different and unique than resorts of other countries?

The are several aspects; such as “One Island One Resort” concept, white sandy beaches, beach front bungalows, low lying islands, 100% safe lagoon for swimming and water sports, each island is naturally protected by a house reef with abundance of marine flora and fauna, many dive-spots are close to each and every island, etc, etc.

Resorts - What activities and sports are available on the resort islands of Maldives?

All island resorts offer comfortable relaxation and tranquility.
Most resorts also offer a wide range of activities, including volleyball, beach volley, snooker, billiards, table tennis, badminton, football, squash, tennis, swimming, diving, etc
Available water activities include wind surfing, wave surfing, catamaran sailing, day and night big game fishing, parasailing, banana raft riding, jet-skiing, etc. Almost every island has a certified dive center.

Resorts - We want to spend our Honeymoon in Maldives, Can you suggest some resorts?

We, Hello Maldives Holidays have selected a few dedicated resorts for honeymooners. These resorts are mostly small resorts offering individual bungalows and water bungalows with full privacy for this special occasion. Please surf on our website: www.hellomaldives.com and for “Honeymooner’s Resorts”
For couples looking for high quality accommodations, services and facilities that provide an abundance of spa and sport activities, Hello Maldives Holidays has a wide selection of suitable resorts to choose from.

Resorts - How are transfers arranged from and to resorts of Maldives?

To islands resorts of Maldives the main transport modes are Sea Plane and Speed Boat. Though for some closer islands to the A’port, they do organize Motor Boat transfers.
Most resorts located in Male’s atoll are accessed by speedboat. Resorts in other atolls further from the airport, offer Sea Plane transfer services.
The speedboat jetty at Velaana International Airport is only a 2-minute walk from the arrival terminal and to catch the Sea Plane, guests take a 10 to 15-minute bus ride to the Sun-Rise side of the airport island. There are also independent seaplane companies in operation.

Resorts - Can you arrange night transfers to Island Resorts of Maldives?

There are no night transfers available to resorts far from Male’ (Capital City) or the Airport. Guests arriving to Maldives on evening flights will have to stay a night in one of the hotels in Male’ and/or HulhuMale’ hotel’s.
The capital Male’ is approximately 10 minutes by boat from the airport island and we will help arrange a stay at a hotel there if necessary.
Indeed, if the guests insists we could plan a night transfer for the guest(s) on certain conditions. Such as the mode will be either on Speed Boat or Cargo Boat or on a Fishing Boat. And the price will be very very very high. And the guest(s) has to do prior arrangements with us before the guest(s) arrival to Maldives. We strictly DO NOT recommend this option.

Resorts - For which Water-sports does the guests has to pay on Island Resorts of Maldives?

Most resorts charge only for the use of motor driven water sports; while others have a rental fee for wind surfing equipment, catamaran sailboats, etc. You should be able to get these details on our web site www.hellomaldives.com, under the respective resort pages – if not available please communicate to us via e-mail / phone / fax to get the details for your desired resort.

Resorts - Does the Island Resorts offer "Baby sitting" services?

Most of the Island Resorts, today cater to family holidaymakers and offers baby-sitting service. Please surf on our website: www.hellomaldives.com to get our chosen Family-Holiday islands based on the available facilities and the services they offer for families specially the child-care and the children safety steps the island measures based on our high child-safety frame work for islands.

Resorts - Will there be anyone to meet us at the airport, when we arrive to Maldives?

When you book your holiday with Hello Maldives Holidays, one of our specially trained staff specially for you and your beloved family and/or loved ones, will be welcoming you at Velaana International Airport. He/She will be fully aware of your requirements, needs and wants.
In case, if you have any dissatisfaction, we mean any dissatisfaction about our services or on any of our service counters – you can directly and immediately may contact the following:

Mr. Mohamed Niyaz
(Managing Director / CEO)
Mobile No: +960 778 3665

As our Managing Director/CEO is the head of the Customer Care of “Hello Maldives Holidays”.

When you arrive and proceed from the main gate, after customs and immigration clearance, please look for Hello Maldives Holidays staff holding a sign with your name on it – or else he/she will track you once you comes out from the main gate.
As an option, you may also go to the Resort / Hotel counter or contact our staffs at the Airport. Our staffs’ will assist in transferring you to your resort. If your reservation includes a night in Male’ or the airport hotel, this will also be arranged by our staffs’. If you do stay for a night at the airport hotel, or in Male’, you will be transferred the following morning to your resort from the airport.

Diving - What Dive options are available in Maldives?

In Maldives, there are basically three categories of dives. Diving inside the atolls, Diving outside the atolls, and Diving inside the channels. Further the diver has the option for diving to shark-points, wrecks, drift diving, reef diving, depending on the dive skills and certifications of the diver.

Diving - What is the normal Water Temperature?

Ocean temperatures rarely vary beyond 27 – 30° C. Thermo clines can, however, sometimes be experienced at depths below 20 meters.

Diving - What thickness of Dive-Suites do they use in Maldives?

Lycra 3 mm wet suits are popular in tropical waters but some divers prefer a 5 mm suit when diving more than once a day.

Diving - How deep can I dive in Maldives?

The maximum allowed dive depth is 30 meters. Making all your dives safe, no-decompression dives.

Live Aboard - Why is a Live Aboard more suitable for Divers in Maldives?

For some of the Hello Maldives guests, taking a diving cruise is certainly the best way to experience the allure of the Maldives’ magnificent archipelago. This allows divers to explore the most pristine seabeds, often unreachable from tourist-populated villages.

The boats used on these tours are comfortable wooden motor-yachts of at least twenty meters (about sixty-five feet) in length, with well-ventilated double cabins, toilets with showers, and plenty of living space. You may surf on our website: www.hellomaldives.com to get the list of Live Aboard.

These hotel-boats are capable of comfortably accommodating ten passengers. A support boat equipped with a compressor, weights, tanks and related gear, accompanies each passenger boat.

A relaxed diving holiday on a liveaboard boat makes scuba diving both safe and easy to enjoy.

Live Aboard - How many dive-sites could the Live Aboard vessels can cover in Maldives?

You can cruise wherever you wish by chartering an entire boat for your dive trip. Most boats have itineraries of 7 days or 14 days allowing you plenty of time for exploring a wide range of dive sites.

Live Aboard - What kind of trips are normally organized by Live aboard vessels?

Live Aboard boats are not limited only to diving. These vessels can also be used purely for leisure, study tours to the inhabited islands, fishing and surfing trips or shorter snorkeling excursions.

Live Aboard - Can we experience both, a Live aboard vessel and an Island Resort?

There are many tourists who enjoy having both. They usually spend their first week on a live aboard, diving or just relaxing and getting pleasure from just being near the sea. The second week is then enjoyed at a resort.

Live Aboard - Can we visit to any atoll being on a Live Aboard of Maldives?

Yes, you may visit within any area of the Maldives.

Rates, Reservation & PaymentHow can I get Island Resort Rates of Maldives?

Resorts on this website have rates listed where available. Please contact us for a full holiday quotation including transfers, excursions and other related inquires. For more information’s and details you may surf on our website: www.hellomaldives.com

Rates, Reservation & PaymentHow do I make a Reservation to a Island Resort of Maldives?

Reservation requests are generally made here on this site: www.hellomaldives.com

We also accept reservation requests via email, phone and/or fax. Please ensure all required information is provided, including home and office phone numbers, to complete any reservation using this method.

Rates, Reservation & PaymentI want to know the availability for a particular Island Resort of Maldives?

If you only want to check availability, just send us an e-mail or mention this when you fill in the reservation form. Regardless of how you contact us, be assured that we will reply to you within 6hrs or quicker.

Rates, Reservation & PaymentCan I make a booking directly to the Island Resort(s) Reservation Office of Maldives?

Should you choose to make your reservation with a hotel or resort of your choice, you can easily contact them directly.

The resort may offer somewhat 10% to 50% higher rates than ours – the reason is that we being a (Registered Maldivian Tour Operator & Travel Agent) we buy rooms from the resorts IN-BULK for which we get a reasonable rate, where we could cover our costs and make a profit – to offer the highest possible services to all our guests & staffs.

Our rates are only valid for users of www.hellomaldives.com. Please NOTE: Rates published here are not available when contacting the resort or hotel directly.

Rates, Reservation & PaymentWhen will my booking be finalized and confirmed?

We have direct contracts and agreements with most resorts, hotels, agents, liveaboards and tour operators featured on our website.
We have allotted rooms with many of the most popular and exclusive resorts and hotels in the Maldives. This enables us to provide you with immediate confirmation of your booking and offer you the Maldives most competitive accommodation rates.
We will notify you by return e-mail with confirmation or notice of unavailability within 1 hours to 24 hours. You can also check your booking status directly with the resort or hotel when we provide you with the hotel’s telephone number along with your booking reference number.

Rates, Reservation & PaymentCan you arrange flights as well?

Yes, we can. However, we advise you to contact your nearest airline ticketing agent and request a special fare to the Maldives. Since we do not have many clients using round trip tickets that leave from the Maldives, airlines do not offer us special ticket prices.

We advise you to contact your local ticketing offices of, for example, Emirates, Sri Lankan Airlines, Qatar Airways, Singapore Airlines, Malaysian Airlines, Air India, Euro fly, Condor, Air Europe and other carriers serving the Maldives for flight and ticket information.

Rates, Reservation & PaymentHow do I cancel a confirmed Reservation?

A reservation can be cancelled only by email or fax (written cancellation). Applicable cancellation charges will apply. Please refer to our “Terms of Services”.

Rates, Reservation & PaymentI want to make some changes to my Reservation?

Any amendments to a reservation must be sent to us in writing. We will do our best to accommodate your request for change. We reserve the right to charge a nominal fee depending on the resorts policy and how close the change is to your arrival date.

Rates, Reservation & PaymentI would like to make a late Reservation - Can you help me?

We are happy to help you with late reservations. All requests should be submitted using our reservation form or by email to: hellomaldives@dhivehinet.net.mv and include all necessary details to avoid further delaying your reservation.

All late reservations must be paid in full and immediately upon confirmation.

Rates, Reservation & PaymentHow do I pay for my holiday in Maldives?

With the confirmation of your reservation, we will send you a full quotation for your holiday along with payment instructions.

All reservations have to be reconfirmed within 24 hours to avoid automatic cancellation. You can either pay using your credit card or wire transfer the amount to our account.
Upon confirmation, we will charge you a non-refundable reservation fee of EURO or USD 100. The remaining balance must be paid 30 days before your arrival, or, immediately if your arrival is less than 30 days from when you received confirmation of your booking.

Rates, Reservation & PaymentCan I pay by Credit Card?

Yes, you can pay by credit card. We accept Visa and Master cards only. To make payment via credit card, you will need to fill out an authorization form and send it along with other relevant documents including a photocopy of your passport and a photo copy of both the sides of your credit card.

We will send you a formatted credit card authorization form.

Rates, Reservation & PaymentI'm not happy to pay via my Credit Card - Is their any other payment option?

Yes. You can make payment via bank transfer or arrange a money transfer through Western Union and/or MoneyGram.

Rates, Reservation & PaymentWhich Credit Cards do you accept?

At present, we accept Master and Visa cards.

Rates, Reservation & PaymentCan I pay in CASH on arrival to Maldives?

We accept cash on arrival for very late bookings. But this option works “on availability” basis.

Rates, Reservation & PaymentDo I receive a confirmation letter/voucher after I book the holiday?

Upon payment you will receive the Service Voucher, which is legally binding document. You may show the voucher to the Island Resort, and you will receive the services according to our issued Service Voucher.

Rates, Reservation & PaymentIf I have lost the Voucher - what do I do?

No problem. Just mention your name. The resort or hotel is expecting you to arrive and all you need to do is fill out the hotel Check-In form and start enjoying the most memorable vacation!